Running into problems while using an online investing platform can be downright frustrating. Whether it’s a software issue or you are having trouble understanding something, you will want to be able to get help immediately.
In order to find answers to your questions, Robinhood offers members a few different options such as an email, help center, and 24/7 phone support! Let's dive in and take a look at how to contact Robinhood customer service.
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Customer support is certainly an area where most online brokerages are lacking. Robinhood has recently made a few changes to help customers get the answers they are looking for.
First off, they offer members a help center with hundreds of questions and answers. This is typically the first area to check as they have FAQs for most issues/questions customers run into.
When in the app, members can select Help within settings. From there, they can select the "Help Center" or "Contact Us." When you select "Contact us," you will see a list of topics. By selecting a topic, you will dive into deeper options regarding that issue/question. Many of those questions can be answered from an article in the help center. Thus, you will be redirected to the help center and the article that answers the question.
However, if you cannot find the answer to your question, you can select "Contact Us" again. Once you select it again, you will have the option to select support in the form of an email or phone call. If you select email, then you will type out your question within the app. You will generally receive an answer to your email within 1 business day. This email system is conducted internally in the app, though you will receive an email to your actual email account notifying you of the update.
If you select the phone option, you will be placed in a line and be called back generally within 30 minutes. You will verify your phone number that you can be reached at and click "Request a call." This option is available 24/7 and allows members to get answers to any question they may have.
Whether you are using an iOS or Android device, the process is very similar. You can learn more about how to contact customer support in their help center.
Robinhood is a commission-free trading platform that was one of the first in its field. It was founded nearly 10 years ago. Robinhood lets people trade stocks, ETFs, options and cryptocurrency completely free. There are no strings attached or hidden fees of any kind.
The platform has started offering fractional shares, which are parts of a whole stock whose price tag might be out of your reach. Fractional shares let you invest with as little as $1.
Robinhood is an incredibly user-friendly app. Experts designed it to be one of the simplest investing apps out there. There’s a learning page that covers everything from the basics of how to invest to more intermediate subjects about diversification. This is a good starting point.
To learn more about Robinhood, be sure to read our complete review of the platform.