Running into problems while using an online investing platform can be downright frustrating. Whether it’s a software issue or trouble understanding something, you will want to be able to get help immediately.
In order to find answers to your questions, Robinhood offers members a few different options such as an email, help center, and 24/7 phone support! Let's dive in and take a look at how to contact Robinhood customer service.
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Customer support is certainly an area where most online brokerages are lacking. Robinhood has recently made a few changes to help customers get the answers they are looking for.
They currently offer 2 methods of customer support:
When in the app, you can navigate to Robinhood Support with the below steps:
Once in the Robinhood Support center, you will see a few options. First, the Help Center.
Robinhood offers members a Help Center with hundreds of questions and answers. This is typically the first area to check as they have FAQs for most issues/questions customers run into.
Within the Help Center, members can trouble shoot login problems, learn about various account types, find documents and tax information, and much more.
Below the Help Center, you will see an option titled "Contact us 24/7." When you select this option, the app will prompt you to various topics. While you certainly can get to a phone call, chat, or email support, the company strives to get you an answer before needing to get to that point. However, if you just want to speak with a representative, follow the steps discussed below.
As stated, you will see various topics with linked articles. To request a phone call or start a chat, scroll down and tap on "More Topics." Again, you will see various topics come up with linked articles. Tap on "Something else."
You'll be prompted to provide details about your request. You must type at least 20 characters to move to the next page. From there, you will once again see a few topics to narrow down your questions. Tap on one of the topics or select "Something else."
From there, you will be able to select "Chat" or "Phone." With a chat, you will be connected within 3 minutes. With the phone option, you will get a call back within 4 hours.
In some instances, when you provide details about your request, Robinhood will initiate an email conversation in which you will receive an immediate email stating that your request has been received. Robinhood customer support will then email you regarding the issue shortly.
Robinhood is a commission-free trading platform that was one of the first in its field. It was founded nearly 10 years ago. Robinhood lets people trade stocks, ETFs, options and cryptocurrency completely free. There are no strings attached or hidden fees of any kind.
The platform has started offering fractional shares, which are parts of a whole stock whose price tag might be out of your reach. Fractional shares let you invest with as little as $1.
Robinhood is an incredibly user-friendly app. Experts designed it to be one of the simplest investing apps out there. There’s a learning page that covers everything from the basics of how to invest to more intermediate subjects about diversification. This is a good starting point.
To learn more about Robinhood, be sure to read our complete review of the platform.