There is perhaps nothing more aggravating then not being able to get technical help when you need it. All the cursing and tearing your hair out doesn’t relieve the irritation!
Today’s online brokerage platforms promise excellent customer service. They typically list an email address for members to send questions. Many of them pledge 24/7 assistance by phone.
It’s also pretty common for these apps to make you search for contact info. Or, they will put their email address front and center and bury the 1-800 phone number in the smaller print.
Clearly, they would rather receive an email than get a live person pestering them with problems.
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On the Webull site under contact us, you will find the following statement: “Our customer service reps are ready 24/7 to help guide you through our multiple platforms and answer all your questions!”
As expected, they list their email info first (firstname.lastname@example.org) but after that, you will find their toll-free phone number (1-888-828-0618).
There’s also this disclaimer: “System response and account access time may vary due to a variety of factors, including trading volumes, market conditions, system performance and other factors.”
You won’t find any promises about when you can expect to see a reply to your email.
We did a test run and called the 1-888 number on a weekday afternoon.
We were greeted by an automated message urging us to just go to their website to find answers to our questions. Then, Webull offered us a few extension numbers to key in for specific topic such as banking and account info. We opted for the “general information” extension.
And then, we waited a full hour for someone to pick up without success. We gave up after 60 minutes because that seems about the maximum amount of time any one person would wait for customer service. There wasn’t even a way to leave a message for customer service to call back.
Overall, there is significant room for improvement when it comes to Webull customer support. Still, we do have to give them credit for offering a phone number, as some brokerages do not even offer that.
This platform has features specifically for traders such as technical indicators, research agency ratings, real-time market data, financial calendars and more. But despite the fact that there is so much information and data packed into this app, Webull still maintains an excellent user interface.
The app itself has a great design and it is very easy to navigate.
Webull is a 100 percent free trading platform. They do not charge any hidden fees and there are no strings attached. There is no minimum balance to open an account.
And clearly, an additional drawback is not being able to connect with customer service 24/7. An hour (or more) wait is simply excessive.
We hope that Webull makes improvements to phone support in the future. For now, it seems like you are better off using the email.