Acorns is a robo-advising, micro-investing platform that does the saving and investing for you. Right now, there are more than 8 million people using the Acorns platform, and this could be a good time for you to join them.
It’s basically micro-investing with micro-pricing.
However, what's the deal with customer service? Who do you reach out to with questions?
Here is how to contact Acorns.
Despite having a well-organized, easy to navigate site, Acorns sends you first to a Q&A section to answer commonly asked questions. There are also videos for investors who like to get their information without having to read small print.
However, the actual “Contact Us” page is very hands-off. There is yet another FAQ section. It once again prompts you to enter the nature of your question and sends you back to a robo answering system.
You have the option of filling out a rather invasive email form asking for your contact info including your phone number, and also your date of birth. Then, hit the submit button and sit back and wait for an undisclosed amount of time.
There is no way to contact Acorns by phone, even when you search the fine print.
Perhaps the most interesting feature of Acorns is automatic round-ups. You simply link a credit or debit card, then fill your gas tank, buy ingredients for a nice dinner at home, or treat yourself to new workout gear. You name it! Acorns will round-up the amount you’ve spent to the nearest dollar. Then, it will take that change, no matter how small an amount, and funnel it into your investment portfolio.
Once your round-ups total $5, the money is withdrawn from your linked checking account and invested, where it will continue to grow in your carefully crafted portfolio.
This loose change comes from any purchases made from a linked debit or credit card or even your PayPal wallet, making it the very definition of found money.
Although a fine app for micro-investing by rounding up loose change, we find the Acorns customer service to be lacking.
