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Written by Cari Scribner on September 25, 2021
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How To Contact SoFi Customer Service

Investing can be a lot easier when the brokerage service you use has a solid customer support option. Unfortunately, many of the new investing apps that have become popular are seriously lacking in their customer service.

In this article, we are going to take a look at a company that actually has excellent customer service. That company is SoFi. But before we get into their customer support and how to contact SoFi, we are going to provide a brief review of the platform and some of their offerings. Keep reading to learn more!

What is SoFi?

SoFi is a digital personal finance company with a long list of financial products. The platform helps members take control over their finances through:

  • Investing
  • Buying Crypto
  • Using a credit card
  • Refinancing student loans and mortgages
  • Getting low-interest personal and home loans
  • Setting up IRAs

SoFi offers financial services that include investing, borrowing and saving. Members can create portfolios and automate investments with SoFi Invest. They can take advantage of personal loans, home loans, private student loans and student loan refinancing.

SoFi Money

Once you set up qualifying direct deposits, all the funds in your SoFi Money account will earn 0.25% APR, which is 6x the rate of traditional spending accounts.

Vaults make it easy to separate your spending from your savings while still earning interest on all your money. You can set aside money for a new home, a new vehicle, or a dream vacation. Track your progress, set up recurring monthly deposits, and pay zero account fees or minimum balance fees with SoFi Money.

Spend on your SoFi Money debit card and they will automatically round up every purchase to the nearest dollar and transfer it to one of your Vaults.

SoFi Invest

When you open a SoFi Invest account, you can trade stocks and ETFs with zero commissions and even participate in upcoming IPOs before they trade on the public market.

You can also buy fractional shares, which are smaller pieces of stock, in your favorite companies for as little as a paltry $5.

If you’re new to investing, or not sure where to start with SoFi, you can set your risk tolerance and goals and get a diversified portfolio automatically managed for you without any fees.

SoFi Crypto

Cryptocurrency is a virtual currency that uses cryptography for protection and security. It is not controlled by a traditional authority such as a bank or government. Instead, it is meant for person-to-person use

On SoFi, you can trade Bitcoin, Ethereum, Cardano, and 17 other coins on a safe and secure platform.

sofi crypto coins

SoFi Customer Support

The platform has a well-organized list of contact info based on the products you use from student loans to credit cards to investing.

It is one of the most comprehensive and easiest to use contact lists that we’ve seen when it comes to online investing platforms. Many only offer email options with no indication of the timeframe in which they will respond.

SoFi’s customer support phone lines open just after daylight and stay open until early evening (Pacific time).

How’s this for a fantastic perk? Some of the help lines are even operated on weekends.

Here is a breakdown of how to reach SoFi customer support based on the type of account you have:

Money

Chat with Money Support

(855) 456-SOFI (7634)

  • Monday – Thursday 5 am - 7 pm PT
  • Friday – Sunday 5 am - 5 pm PT

Personal Loans

Chat with Personal Loans Support

(855) 456-SOFI (7634)

  • Monday–Thursday 5 am - 7 pm PT
  • Friday–Sunday 5 am - 5 pm PT

Student Loan Refinancing
& Private Student Loans

Chat with Student Loans Support

(855) 456-SOFI (7634)

  • Monday–Thursday 5 am - 7 pm PT
  • Friday–Sunday 5 am - 5 pm PT

Home Loans

Chat with Home Loans Support

(844) 763-4466

Email: [email protected]

  • Monday – Friday 6 am - 6 pm PT
  • Saturday – Sunday Closed

Invest

Chat with Invest Support

(855) 525-SOFI (7634)

  • Monday – Thursday 5 am-7 pm PT
  • Friday – Sunday 5 am-5 pm PT

Credit Card

Chat with Credit Card Support

(844) 945-SOFI (7634)

  • Available 24 hours by phone.

SoFi @ Work

Chat with SoFi @ Work

(833) 277-SOFI (7634)

  • Monday – Thursday 5am - 7pm PT
  • Friday – Sunday 5am - 5pm PT

More Options

Tweet @SoFiSupport

 Payment Addresses

Personal Loans

SoFi Lending Corp. or an affiliate Personal Loans

PO Box 654158

Dallas, TX 75265-4158

Home Loans

SoFi Lending Corp. or an East Coast affiliate

P.O. Box 11733

Newark, NJ 07101-4733

SoFi Lending Corp. or a West Coast affiliate

P.O. Box 54040

Los Angeles, CA 90054-0040

Student Loans

MOHELA

P.O. Box 1022

Chesterfield, MO 63006-1022

Wealth (Contributions)

Apex Clearing c/o BPO

2 Gateway Center

16th Floor, 283-299 Market St.

Newark, NJ 07102-5005

Attn: Treasury Department

How To Contact SoFi: Conclusion

The investing platform SoFi was clearly designed to be user-friendly for clients right down to how they make it simple to contact customer support.

By separating phone lines based on the products you use, it’s far less likely you will sit on hold as you do with other platforms, or worse, be sent into an endless loop of transfers.

Keep this list handy!

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Article written by Cari Scribner
Cari Scribner is a career journalist with 20 year’s experience writing for newspapers and magazines. Now a freelance writer, she is also a published fiction writer with more than 15 short stories in literary mags. She recently completed a novel that is on the desk for consideration at two publishing houses. She lives with her two small dogs, Miloh and Lucy, in Upstate NY.

Platform Reviews

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Fundrise
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