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Written by Jenna Doege on March 4, 2021
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How To Contact Public Customer Service

I think I speak for us all when I say one of the most dreaded tasks is contacting customer service. Whether you’ve heard the horror stories or lived through one yourself, there’s just something about those two words that get my skin crawling.

Finding the right way to contact the company is the initial issue. Then we get into the response times, miscommunication, hours on hold... Okay, I'm sorry, I’ll stop.

The good news is, we already did the first step for you with Public.

Public Customer Service

Public offers a variety of ways to find solutions to whatever your issue may be. Their three options are their FAQ Page, Support Chat, and Email.

We could not find any kind of phone number to contact them through on their website or other sources. This is not uncommon for an app-based brokerage, especially in this day and age.

FAQ Page

If you think you aren’t the only one who has had your question, or if you want to do some research before getting on the phone or sending an email, this is the place to start

This ‘Frequently Asked Question’ page is an updated list of questions customers have had over time that already have answers. You can find these answers on Public’s FAQ.

If you still haven’t found a solution, try reaching out to a customer service representative via their chat feature.

public invest in good company

Support Chat

Most companies are taking advantage of online chatting versus phone calls, and Public is no different. Under Settings on their mobile app, you will find “Support Chat” to talk with a human in real-time. 

This is a feature not offered by many of the other investing apps out there. Having a life support option serves to set Public's customer service apart from many of the other free investing apps out there.

The hours for this feature are 9 a.m. until 5 p.m. Eastern Time, Monday through Friday.


If you are okay with a longer response time to any questions or issues you are having, email is another option.

When writing this email make sure you do the following.

  • Clearly state your issue or question
  • Include any research or steps you have taken prior to contacting them
  • Any information that would be helpful in finding a quick solution for you

The email for Public customer service is [email protected]

Offer valid for U.S. residents 18+ and subject to account approval. See

About Public 

Public is another app-based brokerage with no charges for commission and trading, making it appealing to investors just starting out. They also use a system called stock slicing which is dollar-based investing instead of stock-based buying.

What sets the Public app apart from other brokerage applications is its focus on creating a sense of community. Besides having the capability to buy and trade fractional ETFs and stocks, users also have the opportunity to follow accounts and share their ideas. Their investors have some big names such as Will Smith, Scott Belsky, and Tony Hawk. 

The intention of this is to support easy access to sources meant to educate. Public saw the opportunity to give access to the stock market to a wider audience if they just helped them understand it more to begin with. 

If you are looking for a unique investing experience, Public is guaranteed to give you one. 

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Article written by Jenna Doege

Platform Reviews

Power Your Investing

Choosing the right product and service is essential for your investing. Here are some of the tools and services to help your portfolio grow.
Robinhood provides an easy-to-use free trading platform for beginner investors. Robinhood has $0 account minimums. Get a free stock when you open an account below.
Try Robinhood
M1 Finance
M1 Finance offers a free investing platform where users can build portfolios of stocks and ETFs. Users can also choose from a variety of pre-built portfolios offered for free.
Try M1 Finance
Passively invest in private real estate deals with as little as $10. Fundrise allows you to own residential and commercial real estate across the U.S. starting at a 1% annual fee.
Try Fundrise
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