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Written by Cari Scribner on July 28, 2021
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Why Does Robinhood Need Your Address?

Today’s large field of commission-free online investing platforms are all missing one thing: a physical, brick and mortar branch you can walk into and make transactions in person.

Slashing overhead costs are one way these apps are able to operate with a leaner overhead budget, which means you will pay less for your trading activity.

However, on the downside, because there isn’t a place like a traditional bank to go into, your transactions will be electronic, and that may take some getting used to.

But investing platforms do use every method of communicating with clients, including by phone, text, email and regular US mail.

How Will Robinhood Keep Me Informed About My Account?

Robinhood is required to notify customers with important account information and documents. These include updates whenever your monthly account statement is ready to view. Also, they want to make sure that you’re up to speed with the latest account information, like portfolio value changes and dividend payments.

This information will be posted in your account summary, and will also be emailed to you. You can also get paper statements that will be sent via US mail.

It’s vital to always make sure to keep your contact email info updated, otherwise you may run into delays or worse, restrictions on your account.

If you forget to update your mailing address and a piece of mail gets returned, Robinhood can temporarily restrict your account until they have the accurate address on file.

Also, if Robinhood’s clearing partner isn’t able to deliver emails to the email address you’ve provided, you’ll receive a notification requesting that you update your email address on file. Make sure that you allow emails from Robinhood and ProxyVote (or Mediant) to reach your inbox rather than going to spam. According to Robinhood, prolonged issues with your email address could result in temporary restrictions placed on your account until Robinhood can confirm your correct email address.

What if I Don’t Have Access To The Email That’s Associated With My Account?

You can change your email on Robinhood as long as you have access to the phone number associated with your account.

What If I Change The Phone Number On My Account?

You can change your phone number on Robinhood directly from the app.  You can also go to “Contact Us,” then choose "I have a different question" > Account > Update your info > Phone Number to change it.

When you change your phone number in order to log in, you will be asked to verify your identity to ensure your account's security. This may include providing your email and US mailing address.

Why Does Robinhood Need All This Information From Me?

The primary reason Robinhood collects these details is for security purposes. You will need to keep all your information updated so your identity is verifiable.

For your Robinhood account, you will be asked to provide your phone number, email and US mailing address. These items of information must always be the most current.

Robinhood Free Training

We put together a free 30 minute video training that walks you through the entire process, step by step. This training will help you get up and running in no time at all.


Can I Limit The Amount Of Mail I Receive?

While you can’t unsubscribe from Robinhood account statement emails and mailings to your physical address, keep in mind that you can still unsubscribe from other email communications.

Like most companies today, Robinhood will share your data with some third parties to advertise and display Robinhood services to you across other websites. You can find out exactly how they use your personal information by reading their privacy notice.

You do have the choice to manage certain data sharing preferences. By disabling data sharing, Robinhood will no longer share personal information with marketing partners for the purposes mentioned above.

To change this setting in the app:

  • Going to your Account tab
  • Tap Settings
  • Under ‘Security and Privacy’, select ‘Data sharing permissions’ and swipe the toggle

However, there are emails you will likely want to take a look at when they arrive in your inbox. These include Robinhood Snacks, which are three-minute news letters to your email regarding topics related to investing.

Recent topics have included:

  • Is The American Dream Still Alive?
  • Uber’s Endless Surge Pricing
  • Crypto’s Chaotic Week
  • Rising Prices, Falling Stocks

About Robinhood

Robinhood lets you trade stocks, ETFs, options and cryptocurrency completely free. There are no hidden fees or minimum account balances. It has a fairly simple app design that’s one of the easiest to use of any competitive investing platforms. This makes it an ideal choice for newbies. However, investors that are more seasoned may want additional bells and whistles such as research tools, order types and technical indicators.

Still, if you are looking for a user-friendly platform to trade commission free, it is an excellent option.


Back in the day, banks and other financial institutions needed your contact information, including physical address, phone number and email address to reach out to you with account details.

Today’s online investing platforms need all the same details. The most significant reason they need this info is to verify your identity.

If you change your phone number, email or address and don’t notify Robinhood, it could result in delays or  even restrictions on your investing account.

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Article written by Cari Scribner
Cari Scribner is a career journalist with 20 year’s experience writing for newspapers and magazines. Now a freelance writer, she is also a published fiction writer with more than 15 short stories in literary mags. She recently completed a novel that is on the desk for consideration at two publishing houses. She lives with her two small dogs, Miloh and Lucy, in Upstate NY.

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